Support

Last updated: 11 November 2026

Questions, problems or ideas? Write to hello@highlision.com. We usually answer within two working days. Tell us your Mac model, the macOS and Layoutie versions (Layoutie → About Layoutie) and what happened, and add a screenshot if you can.

Signing in

Layoutie has no passwords. Choose Sign In, type your email and enter the 6-digit code from the email we send you. The code works for 10 minutes. No email? Check the spam folder and wait a minute before asking for a new code. You can use Layoutie without an account: it is only needed for syncing settings, club features and Strava.

Strava

Connect Strava in Settings after you sign in, and import your activities right in the app. To disconnect, use Disconnect Strava in the app or revoke access in your Strava settings.

Layoutie Pro

• Pro is bought through the App Store, as a monthly or yearly subscription or a one-time lifetime purchase.
• New Mac or reinstalled the app? Click Restore Purchases on the Pro screen, signed in with the same Apple Account.
• To cancel a subscription: System Settings → your name → Media & Purchases → Subscriptions → Manage.
• Refunds are handled by Apple: reportaproblem.apple.com.

Club packs

Want your club in Layoutie for all members? Write to hello@highlision.com. Pro users can also make their own club pack.

Your account and data

Your rides and videos stay on your Mac. To export your account data or delete your account, open Settings → Account in the app. Deleting the account removes your data from our server. More in the Privacy Policy.